New distressed duck tongue hat, men's and women's hip-hop ancient washed baseball cap

FAQ

OUR COMPANY

WHERE ARE YOU LOCATED?

We are located in the Xiamen city, Fujian province of China, we also have factories both in Yiwu and Guangzhou city.

WHO DOES YOUR EMBROIDERY?

Our production manager handles all embroidery for the stock and made programs. With 10+ years of experience under his belt you'll be well taken care of.

WHAT ARE YOUR VALUES?

Quality custom hats and top customer service at a fair price. Our customers are extremely valuable to us and we do everything in our power to help.

WHY SHOULD I BUY FROM XMFORTUNATE?

Ordering custom hats doesn't have to be painful! We answer all emails within 24 hours, usually a lot faster.

We'll call you if you would rather speak to us and we don't just up and vanish after you order.

We put quality right up top in terms of priority with customer service a very close second.

OUR PRODUCTS

CAN YOU PRODUCE X STYLE OF HAT?

Indeed we can. Need buckets? 5 Panels? We do them all. Shoot our customer service reps an email and we'll take care of the rest.

CAN YOU SOURCE X BRAND?

As well as being cut-n-sew manufacturers we also work closely with the other leading manufacturers of quality stock hats including New Era, FlexFit and Yupoong! We'll source whatever you need.

WHO PREPARES MY ARTWORK?

We have in-house designers that can help with the mockup process if need be. We can generally work with whatever format your art is in but we do prefer Adobe Illustrator files if possible.

CAN I MIX AND MATCH COLORS?

Sure thing! For the stock program we have a min order of 5 hats per color. For example if you ordered 20 hats we could do 4 colorways and still quantity discount your entire order!

CAN YOU DO RAISED 3D PUFF EMBROIDERY?

Indeed we can. You'll struggle to find a company that does this embroidery better than us!

CAN YOU DO INTERIOR BRANDING?

On our cut-n-sew program we offer internal branding such as printed seam tape and woven labels. As the stock program uses pre-made hats we're unable to offer that service.

DO YOU PRICE MATCH?

We generally do not price match, sorry. Our pricing is based on our high quality, we don't cut corners. If you find a reputable headwear supplier cheaper, let us know and we'll see what we can do.

ORDERING

WHAT IS YOUR MINIMUM ORDER?

Stock: 5 hats
Custom logo: 20- 50-100 hats/style color

DO YOU OFFER SAMPLES?

we can offer available sample for quality checking purpose, but we have to charge for custom design logo sample, sample charge will be quoted after we have your custom details. Generally, sample time is about 7-10 days.

DO YOU GUARANTEE YOUR WORK?

We strive to make our customers happy! In the rare event we make a mistake on your order we'll make it right. We don't offer returns if you change your mind as once the hats are stitched we can't re-use them.

WHAT FILE FORMATS ARE BEST?

Hands down Adobe Illustrator. If you have your artwork in high resolution photoshop or JPG files we should be able to work with those too. Send whatever you have over and we'll be able to advise you of the best way forward!

WILL YOU DESIGN MY LOGO?

We do our best to accomodate. We're not designers by trade but if your logo consists of some text or simple shapes we should be able to help out.

Any logos requiring work we will ask for a deposit before providing the mockup. It's no extra charge, we just want to make sure our time is covered.

tERM OF PAYMENT?

We accept Paypal for trade assurance order, T/T, L/C, If choose in T/T, usually is 30% deposit and pay 70% deposit beforeshipment.

DELIVERY TIME?

Generally, 30-45 days for OEM, 2-15 days for ODM, some of our hats is ready to ship, you can place an self-help order and it will be sent within 7 days.

Term of transport?

By sea or air shipment, normal forwarder and nominated forwarder are both okay. By express, DHL,UPS,TNT & OCS are most used.Also shipping service from Alibaba is acceptable.

wHAT’S YOUR REFUND POLICY?
Unless defects, such as damage to hats during transit, or errors in dressing, affect the sale of hats, return is not accepted due to the customer's own reasons.